I BELIEVE THE WORLD (WIDE WEB)
CAN BE A BETTER PLACE.
"Poorly designed experiences are the result of a lack of empathy for customers."
Companies spend $500 billion each year on marketing, but only $9 billion on customer service. I think that is a sign of imbalanced priorities. Imagine how much better our online experiences would be if those dollar figures were just a bit closer together.
"Simplicity always wins."
Richard Branson has seen hundreds of proposals in his 40+ years of business experience. In The Virgin Way, he says leaders usually gravitate toward plans that are simple. In other words, “A confused mind says no.” I like taking the “simplicity is beauty” approach in managing work and designing websites.